TERM

  Definition

  Additional Notes

4WD

4 Wheel Drive

A/T

Automatic Transmission

AAM

Aftermarket Account Manager

ABS

Anti Lock Braking System

ACES II

Automated Claims Entry System

Ford's Online Warranty Claim System

ACSG

Automotive Consumer Services Group

Ford's global vehicle service organization

AFV

Alternative Fuel Vehicles

Vehicles powered by fuel other than solely gasoline or diesel

APCM

Auxiliary Power Control Module

ARS

Automotive Remarketing Services

Ford's group that represents used vehicles at auction for fleet and financial clients

AWA

After Warranty Adjustment, aka "Recovery"

BAC

Business Assistance Center

Ford's business to business call center group

BB

Body Builder

BBAS

Body Builders Advisory Service

Ford's group that offers assistance to truck body modifiers

BO

Balance Out

The end of model year date for a specific vehicle line or plant

BOM

Bill of Material

Engineering description of the vehicle's material

BPN

Business Preferred Network

Ford dealers that offer special services to small business customers

BSW

Black Sidewalls

Tires which are black on the side

CAA

Clean Air Act

CAC

Customer Assistance Center

CAFE

Corporate Average Fuel Economy

CAFM

Commercial Area Field Manager

CBM

Commercial Business Manager

Ford representatives who call on Business Preferred Network (BPN) dealers

CCRG

Critical Concern Resolution Group

Critical Concern Resolution Group is the team at Ford who make decisions relative to Recalls and other Field Support Actions

CFFP

Clean Fuel Fleet Program

Federal Program

CLP

Commercial Lease Plus

CM

Clearcoat Metallic

A paint process whereby there is a coat of clear paint applied on top of the colored paint

CNG

Compressed Natural Gas

Natural gas compressed under high pressure (2000-3600psi)

CQIS

Common Quality Indicator Systems

Database used to document vehicle/part concerns

CSA

Commercial Service Advisor

CTC

Commercial Truck Center

CuDL

Customer Data Link

CVO

Commercial Vehicle Operations

Ford Motor Company's commercially focused parts and service support organization.

CY

Calendar Year

CYTD

Calendar Year to Date

DDR

Dealer Daily Rental

Ford, Lincoln and Mercury dealers that provide retail rentals and/or service loaners

DNB

Dealer News Bulletin

Weekly publication that updates information on the ordering, scheduling, production, and delivery of vehicles.

DOE

Department of Energy

DOHC

Double Overhead Cam

DOM

Dealer Operations Manager

DORA

Dealer Order Receipt Acknowledgement

A verification sent to dealers acknowledging each order placed with Ford

DPG

Dearborn Proving Ground

Ford's test track in Dearborn, Michigan

DRW

Dual Rear Wheel

DSP

Data Systems Provider

E85

Ethanol 85%

Ethanol/Gasoline mixture containing 85% ethanol and 15% gasoline

EBOM

Electronic Bill of Material

EDSR

Electronic Dealer Service Report

EFC

Electronic Field Communication

EPA

U.S. Environmental Protection Agency

EPACT

Energy Policy Act of 1992

ESC

Extended Service Contract

ESP

Extended Service Plan

ETA

Estimated Time of Arrival

Projected date for vehicle to arrive at destination dealer

EV

Electric Vehicle or Environmental Vehicle

A vehicle powered by electricity or a fuel other than gasoline

FAB

Fleet Advisory Board

A group of fleet customers who advise Ford fleet on fleet issues

FAD

Ford Authorized Distributor

FAQ

Frequently Asked Questions

FCIC

Fleet Customer Information Center

Ford Fleet's call center at 1-800-34-FLEET

FCSD

Ford Customer Service Division

Ford's service group for Ford, Lincoln, and Mercury products in North America

FFV

Flexible Fuel Vehicles

Vehicles with the ability to run on two fuel types or a combination of the two fuels, including ethanol and gasoline or methanol and gasoline.

FIN

Fleet Identification Number

Ford's identification code for North American fleet customers

FMC

Ford Motor Company

FIMPS

Fleet Integrated Marketing Program System

Ford payment system for competitive price allowance incentives

FMCC

Ford Motor Credit Company

Also called Ford Financial, Ford's financial arm

FMVSS

Federal Motor Vehicle Safety Standards

FOC

Ford of Canada

Ford's Canadian operations

FOE

Ford of Europe

Ford's European operations

FOM

Ford of Mexico

FORDSTAR

Web Based Dealer Training Network

FRCS

Ford Rental Car System

Ford dealer's rental departments

FRCS

Ford Rent A Car System

Ford dealers that provide retail rentals and/or service loaners

FSA

Field Service Action

FSNP

Fleet Service Notification Plan

FTDC

Fairlane Training and Development Center

Ford's training center in Dearborn, MI

GAM

Government Account Manager

Title of Ford's government fleet field sales representatives

GAWR

Gross Axle Weight Rating

GCI

Global Consumer Insights

Ford's marketing research group

GCWR

Gross Combined Weight Rating

GGE

Gasoline Gallon Equivalent

GPC

Government Price Concession

Vehicle discounts relating to government bids

GVW

Gross Vehicle Weight

GVWR

Gross Vehicle Weight Rating

GWO

Global Warranty Operations

GWTS

Gross Weight Rating Systems

HEV

Hybrid Electric Vehicle

An HEV is powered by a conventional engine with an electric motor added for enhanced fuel economy and reduced emissions.

ILEV

Inherently Low Emission Vehicle

Emission Standards created by EPACT

IRS

Independent Rear Suspension

LD

Light Duty

LEV

Low Emission Vehicle

Emission Standards created by EPACT

LMCRS

Lincoln/Mercury Car Rental System

Lincoln Mercury dealers that provide retail rentals and/or service loaners

LNG

Liquefied Natural Gas

LPG

Liquefied Petroleum Gas

Propane

LPO

Limited Production Option

MS&S

Marketing Sales and Service

MY

Model Year

MYTD

Model Year to Date

NABD

North American Business Development

NAFLRO

North American Fleet, Lease and Remarketing Operations

Ford's group handling fleet sales

NAM

National Account Manager

Title of Ford's fleet field sales representatives

NGV

Natural Gas Vehicle

Vehicle powered by natural gas

NHTSA

National Highway Transportation Safety Administration

US agency which promotes highway safety

OASIS

On-Line Automotive Service Information System

ODR

Other Daily Rental (Other than Hertz/Budget)

OE

Original Equipment

OEM

Original Equipment Manufacturer

OGC

Office of General Counsel

ONP

Owner Notification Program

Now called customer satisfaction program

PATS

Passive Anti Theft System

PCM

Power Control Module

PDC

Product Development Center

Building in Dearborn housing Ford's designers

PDC

Parts Distribution Center

PDC

Product Development Center

PDV

Parcel Delivery Van or 'Pie Truck'

PEP

Preferred Equipment Package or Popular Equipment Package

Vehicle ordering packages or configurations

PSI

Pounds Per Square Inch

PTO

Power Take Off

PZEV

Partial Zero Emission Vehicle

QC

Quality Control

QCM

Quality Care Maintenance

QCMPP

Quality Care Maintenance Protection Plan

Coverage for the normal or optional scheduled maintenance service recommended in vehicles

QFC

Quality Fleet Care

Billing system for fleet customers which combines dealership billings

QMP

Quality Maintenance Program

QVM

Qualified Vehicle Modifier

Vehicle modifiers which have been certified by Ford

RCB

Regent Court Building

Building in Dearborn housing Ford's fleet operations

RPO

Regular Production Option

RV

Recreational Vehicles

SD

Super Duty

SDS

Supplier Direct Ship

SEMA

Speciality Equipment Market Association

SFM

Select Fleet Manager

SOB

Scheduled Order Bank

Holding area for orders placed by dealers which have been scheduled for production

SOHC

Single Overhead Cam

Engine configuration description

SRW

Single Rear Wheel

SSM

Special Service Message

SULEV

Super Ultra Low Emission Vehicle

Emission Standards created by EPACT

SUV

Sport Utility Vehicle

SVT

Special Vehicle Team

TSB

Technical Service Bulletin

An engineering document published to inform Ford Dealer service people about a specific problem with detailed instructions on how to correct the problem

TSO

Technical Support Operations

UIO

Units in Operation

ULEV

Ultra Low Emission Vehicle

Emission Standards created by EPACT

USOB

Unscheduled Order Bank

Holding area for orders placed by dealers which have not yet been scheduled for production

VIN

Vehicle Identification Number

17 characters which identify all vehicles

VOC

Voice of Customer

VSO

Vehicle Special Order

Non-standard order options available for Ford fleet vehicles

VSPS

Vehicle Scheduling and Planning System

VVT

Variable Valve Timing

WB

Wheelbase

Distance between front and rear wheels

WD

Warehouse Distributor

WDMO

World Wide Direct Markets

Ford's group which exports vehicles to select countries

WDS

Worldwide Diagnostic System

WHQ

World Headquarters

Building in Dearborn housing Ford's top management

WINS

Wholesale Incentive System

YTD

Year to Date

ZEV

Zero Emission Vehicle

Emission Standard created by EPACT